FAQ (Frequently Asked Questions)

Do you ship internationally?

At the moment, we only ship within Portugal and Spain. We hope to expand in the future!

How long does shipping take?

Orders are usually processed within 1-3 business days.

Shipping times may vary depending on your location:

• Portugal: 2-5 business days
• Spain: 3-6 business days

You’ll receive a tracking number as soon as your order is shipped.

What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and other secure payment methods provided at checkout.

Can I return or exchange my order?

Due to the nature of our products (craft materials), we do not accept returns or exchanges unless the item arrives damaged or defective.

If you have any issues with your order, please contact us within 7 days of delivery at karenleopoldosantos7@gmail.com

I’m new to crochet. Can you recommend materials to start with?

Absolutely! We recommend starting with a soft, medium-weight yarn and a 4-5mm crochet hook.

Feel free to reach out via email if you’d like personalized suggestions.

Can I collaborate with your shop as a content creator?

We love working with creators who share our passion for handmade crafts!

If you’d like to collaborate, feel free to contact us at karenleopoldosantos7@gmail.com